Front Desk Associate

Westford, Massachusetts, United States Front Desk

• Age requirement
  :
  Must be 18 years or older
• Shifts
  • Tuesday: 7am-10am, 6pm-9:30pm
  • Thursday: 7am-10am
  • Friday: 7am-11am
  • Saturday: 8am-12pm, 12pm-4pm
  • Sunday as needed

Candidates should only apply if availability matches the shifts above

The West Fit Club is seeking a professional and enthusiastic Front Desk Associate to join our team. As the first point of contact for our valued members and guests, you will play a crucial role in creating a welcoming and positive atmosphere for everyone who enters our club.

The ideal candidate has a passion for providing exceptional customer service and a genuinely friendly attitude. Your responsibilities will include greeting members, managing check‑ins, answering phone calls, and providing accurate information about our facilities and services. You must be an excellent multitasker, able to handle various tasks with a calm and organized approach in our fast‑paced environment.

This position is essential to our daily operations and requires a reliable, proactive individual with a strong work ethic. If you are a team player who is eager to make a direct impact on our members' experience and contribute to a supportive and dynamic club culture, we encourage you to apply.

As a valued team member, you'll receive a complimentary fitness center membership.

• Greet and check‑in all members and guests in a friendly, professional, and efficient manner.
• Answer phones and respond to inquiries about membership, class schedules, and club amenities.
• Handle sales transactions, including point‑of‑sale purchases for merchandise and services.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Manage a multi‑line phone system, directing calls and taking messages as needed.
• Address member concerns and resolve issues effectively, escalating to management when necessary.
• Provide tours of the facility to prospective members, highlighting key features and benefits.
• Stay up‑to‑date on all club promotions, events and class offerings.
• Enforce club policies and safety procedures to ensure a secure environment for all members and staff.

• Exception interpersonal skills with a positive and energetic approach to customer service.
• Excellent verbal and written communication skills.
• Highly organized with attention to detail.
• Proficiency in using computer systems, including point‑of‑sale software.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• High school diploma or equivalent required.