Agency Sales Operations II

Key Responsibilities

• End to End Order Process
• Check partner portals and email for the receipt of Purchase Orders (POs).
• Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings
• Manage and maintain the order log for tracking and reporting purposes.
• Processing Purchase Orders
• Submit and track orders using internal sales tools.
• Reconcile order errors and initiate corrective actions.
• Provide support to partners and distributors with order-related inquiries and issues
• Handle exceptions and create reports to document exceptions and resolutions.
• Process Return Merchandise Authorization (RMA) and Stock Rotation transaction requests.
• Follow OEM POS files and OEM orders to resolution.
• Work closely with Legal to obtain the necessary signatures and compliance forms for orders.
• Support Order Management (OM) requests for information and documentation.
• Order & Supply Chain Management
• Acknowledge shipment statuses and provide reporting for outgoing shipments.
• Partial shipments, and shipment status updates.
• Evaluate, implement, and track CRD (Customer Requested Delivery) escalations, coordinating with Order Management (OM) and supply chain Ops.
• Manage expedited order requests and track status
• Provide status updates to partners and customers on, shipment status, PRDs, and logistics.
• First line of defense for supporting logistical business-related issues.
• Track and manage remaps with account teams and finance to ensure alignment and timely execution.
• Business Analytics
• Verify that Point of Sale (POS) data is mapped correctly and aligned with business goals.
• Help to maintain data hygiene in CRM tools
• Run reportable business
• Work with cross functional teams to manage customer data.

• Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.
• Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting.
• Strong attention to detail with excellent organizational and time management skills.
• Effective communication skills, with the ability to work collaboratively with cross-functional teams and external partners.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Familiarity with export compliance, logistics, and credit management processes is a plus.

• Experience in the networking or telecommunications industry.
• Knowledge of ***' products and solutions.
• Experience with Salesforce or similar CRM platforms.
• Advanced proficiency in Microsoft Office:
  Outlook and Excel
• Must have the ability to work autonomously, be self-motivated and a strong team player.
• Ability to communicate effectively, both orally a writing