Sales Operations II

Background, drug test, and education check required. Must be authorized to work in the U.S. for any employer without sponsorship. Principal only; no Corp‑to‑Corp.

Position Title:  - Sales Operations II

Location: Westford, MA

Pay Rate: $36.00/hr (USD) – $36.82/hr (if applicable)

Duration: 1‑year contract

• End‑to‑End Order Process
  • Check partner portals and email for receipt of purchase orders (POs).
  • Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings.
  • Manage and maintain the order log for tracking and reporting purposes.
• Processing Purchase Orders
  • Submit and track orders using internal sales tools.
  • Reconcile order errors and initiate corrective actions.
  • Provide support to partners and distributors with order‑related inquiries and issues.
  • Handle exceptions and create reports to document exceptions and resolutions.
  • Process return merchandise authorization (RMA) and stock‑rotation transaction requests.
  • Follow OEM POS files and OEM orders to resolution.
  • Work closely with Legal to obtain the necessary signatures and compliance forms for orders.
  • Support order management (OM) requests for information and documentation.
• Order & Supply Chain Management
  • Acknowledge shipment statuses and provide reporting for outgoing shipments.
  • Partial shipments and shipment status updates.
  • Evaluate, implement, and track CRD (customer requested delivery) escalations, coordinating with OM and supply chain ops.
  • Manage expedited order requests and track status.
  • Provide status updates to partners and customers on shipment status, PRDs, and logistics.
  • First line of defense for supporting logistical business‑related issues.
  • Track and manage remaps with account teams and finance to ensure alignment and timely execution.
• Business Analytics
  • Verify that point‑of‑sale (POS) data is mapped correctly and aligned with business goals.
  • Help maintain data hygiene in CRM tools.
  • Run reportable business analytics.
  • Work with cross‑functional teams to manage customer data.

• Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.
• Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting.
• Strong attention to detail with excellent organizational and time‑management skills.
• Effective communication skills, with the ability to work collaboratively with cross‑functional teams and external partners.
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
• Familiarity with export compliance, logistics, and credit management processes is a plus.

• Experience in the networking or telecommunications industry.
• Knowledge of products and solutions.
• Experience with Salesforce or similar CRM platforms.
• Advanced proficiency in Microsoft Office:
  Outlook and Excel.
• Ability to work autonomously, self‑motivated and a strong team player.
• Effective oral and written communication skills.

We encourage minorities, women, protected veterans, and disabled individuals to apply for all positions that they may be qualified for. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing and background checks.

If you are interested in this position, please submit your resume in a Word document (MS‑Word format) with the month and year you worked at each previous position to and copy "‑Sales Operations II" to the email subject line.

Job posted date: 3/5/2026.