Assistant Dining Room Manager

Overview

Reports To: Dining Room Manager

Role

Purpose:

The Assistant Dining Room Manager ensures the dining room operates at the highest standards of hospitality, appearance, and service. This role oversees staff recruitment, training, and development, maintains a spotless and organized dining environment, and supports the execution of Clubhouse events to create exceptional experiences for Members and their guests.

• Staff Leadership & Development: Recruit, interview, hire, train, coach, and schedule dining room staff.
• Establish and maintain high service standards and ensure staff consistently deliver exceptional experiences.
• Lead pre-shift meetings, training sessions, and ongoing staff development programs.
• Inspect uniforms, professional appearance, and service readiness.
• Conduct staff evaluations and provide feedback to maintain a high-performing team.
• Dining Room Operations & Member Experience
• Maintain a clean, organized, and visually appealing dining room at all times.
• Monitor reservations, greet and seat members and guests, and manage service flow.
• Support service directly when needed with an “all-hands” mentality.
• Address and resolve member feedback or complaints; escalate to Dining Room Manager as appropriate.

• Assist in planning, setting up, and supervising banquets and events.
• Co-manage event orders and coordinate with the Member & Events Concierge to meet all requirements.
• Execute service in accordance with event specifications, maintaining high standards for member satisfaction.

• Manage daily schedules to optimize staffing and labor costs.
• Resolve POS issues and oversee operational systems as required.
• Complete inventories, reports, and other administrative duties.
• Assume closing manager responsibilities when assigned.
• Engage in ongoing hospitality, wine, spirits, and industry trend training.

• Develop and maintain memorable relationships with Members.
• Build and lead a strong dining room team capable of delivering gracious hospitality at all times.
• Create, implement, and follow training guides for seasonal operations such as the Pool/Kyle House.
• Conduct staff training on service standards, menu knowledge, and beverage education (wine, spirits, beer).
• Oversee beverage programming, including stock control, inventory, and menu development.
• Ensure operational and service excellence across all member-facing areas.

3-Month Goals:

• Learn operations, build relationships, and demonstrate value.
• Implement systems for Pool/Kyle House operations (hiring, staffing, training).
• Identify and correct process issues; implement quick wins and gather feedback.
• Train staff on proper service, table and seat protocol, and beverage/menu knowledge.
• Improve FOH opening and closing processes.

6-Month Goals:

• Lead team development and operational excellence.
• Enhance operational systems and beverage programming.
• Draft employee performance reviews for designated areas.
• Schedule and manage ALC and banquet service while maintaining par standards.

• 2+ years management experience in a similar role or equivalent relevant experience.
• 5–7 years progressive experience in Food & Beverage or related hospitality fields.
• Strong POS and basic math skills.
• Hospitality degree or certification preferred but not required.
• Exceptional customer service, communication, organizational, and time management skills.
• Availability to work evenings, weekends, and holidays as required.

• Requires extensive standing, walking, bending, lifting, and stretching.
• Must be able to stand up to 10 hours at a time.
• Ability to lift and carry up to 35 lbs.

• Salary Range: $55,000–$65,000, based on experience and qualifications.
• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) with employer match
• FSA, Dependent Care, and HRA accounts
• Complimentary employee meals during scheduled shifts
• Golf and club privileges, where applicable
• Exclusive employee discounts on select Pro Shop merchandise
• Paid Time Off (PTO) including vacation and sick time