Billing Specialist

Overview

WHY APEX WATER AND PROCESS? Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations.

We’re a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you’ll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you’ll start accruing paid time off from day one! Don’t miss out - apply today and start your journey with Team Apex!

Description Contract Billing Specialist

The Contract Billing Specialist oversees contract renewals, invoicing, and customer billing activities to ensure accuracy, compliance, and timely revenue recognition. This role partners closely with sales, customer service, and accounting to perform quality control, review customer accounts, resolve escalated billing issues, and produce financial and operational reports. The Contract Billing Specialist exercises sound administrative judgment while developing, standardizing, and maintaining procedures that improve efficiency and support fiscal responsibility.

Additionally, this position fosters a positive, collaborative work environment, delivers outstanding customer service, and contributes to policy development and continuous professional improvement.

• Manage contract renewals and approvals from the sales team.
• Manage invoicing in accordance with contract renewals and any other customer billings.
• Manage quality control efforts on orders processed through customer service before invoicing.
• Conduct regular reviews of all customer accounts.
• Address escalated customer questions and recommend corrective action(s) to address complaints.
• Compile reports for accounting and sales data purposes.
• Respond to numerous emails from customers and the sales team with questions, needs, or issues.
• Foster a positive work environment, ensuring high levels of organizational effectiveness, communication, and safety.
• Exercise administrative judgment; assume responsibility for decisions, consequences, and results which impact staff, costs, and/or quality of service.
• Study and standardize procedures to improve efficiencies and maintain all process and procedure manuals.
• Develop or assist in the implementation of Company policies and procedures.
• Provide outstanding service to all customers, foster teamwork, and practice fiscal responsibility through improvement and innovation.
• Attend meetings as required and participate on committees when requested.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to anticipate and solve problems
• Excellent time management skills with a proven ability to meet deadlines
• Ability to produce and maintain necessary documentation
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• High proficiency with data entry and office software systems
• Proficiency in Excel, Word, and the larger Microsoft suite

• Associate's degree in Business Administration, Accounting, Paralegal Studies, or a related field
• Three (3) years' experience in paralegal duties and responsibilities, or contract writing
• Two (2) years' experience with enterprise resource planning (ERP) systems

Apex Water and Process (  ) is a comprehensive provider of water and process solutions, as well as fabrication for industrial and agricultural markets with enterprise-level…