End User Support Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an End User Support Specialist opportunity with a trusted leader in the title and escrow industry, known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve home ownership.

The End User Support Specialist will be responsible for below specific duties.

Your specific duties will include:

• Providing a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity.
• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software functionality.
• Troubleshooting hardware and software issues when standard procedures fail, performing restorative and maintenance actions remotely or onsite at end-user locations.
• Resolving issues escalated from help desk support.
• Following established procedures and operational guidelines.
• Understanding how assigned duties integrate within the team and related teams.
• Supporting team performance through quality technical support delivery.
• Identifying and resolving routine technical problems using established solutions.

Required qualifications for the position include:

• High school diploma required.
• Minimum of 2+ years of related work experience in end-user or technical support.
• Experience supporting desktop systems, networking issues, and end-user environments.

Preferred qualifications for the position include:

• Bachelor's degree preferred.
• Experience working within enterprise IT environments.
• Artificial Intelligence (AI) experience.

Pay Rate Range: $33.78 – $34.45 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail or call .

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