Patient Access Rep - Per Diem

Patient Access Rep - Per Diem

Organization: Smilow Cancer Hospital

Location: Westerly, Rhode Island

Patient Access Representatives are the first people to meet and greet patients. As the ‘Face’ of the hospital, they present a welcoming and receptive demeanor, ensure accurate patient identification, process payments, handle inquiries, and facilitate daily cash receipt deposits. Employees share the YNHHS Vision, Mission, and core values of integrity, patient‑centered care, respect, accountability, and compassion.

Smilow Cancer Hospital is an equal opportunity employer. We comply with EEO/AA/Disability/Veteran policies.

• Present a welcoming and receptive demeanor to patients, visitors, and staff.
• Ensure each patient registered for care is properly identified.
• Process patient payments and handle inquiries at the cash window.
• Refer inquiries to appropriate Patient Account Representatives.
• Perform daily cash receipt deposit functions.
• Achieve and maintain a 95% accuracy rate in registration information.
• Support customer satisfaction initiatives.
• Facilitate Time of Service (TOS) collection as directed by hospital policy.
• Attend all required safety training programs and describe responsibilities related to safety.
• Follow exposure control plans for blood borne and airborne pathogens.
• Maintain a courteous and professional environment with patients and staff.

• High school diploma or G.E.D. required; B.S./B.A./A.A. or some college preferred.
• Experience in a professional customer‑service setting preferred.
• Continuous demonstration of team orientation and customer‑focused behaviors.
• Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

• Medical terminology knowledge.
• Computer experience required.
• Insurance experience required.
• Strong telephone and interpersonal communication skills.
• Outstanding customer service skills.
• Team‑building skills.

Seniority Level: Entry level
Employment Type: Full‑time (Per Diem)
Job Function: Health Care Provider
Industries: Hospitals and Health Care
Requisition : 168311

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