Patient Access Representative

Patient Access Representative at Smilow Cancer Hospital

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day. Patient Access Representative are usually the first people to meet/greet patients. As the ‘Face’ of the hospital, it is critical that the representative presents a welcoming and receptive demeanor to patients, visitors, and staff, and ensures that every patient registered for care is properly identified.

They process patient payments on accounts at the cash window; handle inquiries from patients or their representatives at the cash window and/or refer them to appropriate Patient Account Representatives; and perform daily cash receipt deposit functions.

• Quality
  • Achieve and maintain a department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• Support customer satisfaction initiatives as defined in the annual individual work plan.
  • External customers (patients, families, guests, visitors).
• Finance
  • Facilitate Time of Service (TOS) collection as directed by hospital and department policy, meeting all TOS standards as defined by the individual work plan.
• Attend all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job‑related hazards.
  • All required safety education programs have been attended.
• Follow the hospital exposure control plans for blood borne and airborne pathogens.
  • Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Interact in a considerate, helpful, and courteous manner as observed by the supervisor.

Education
High school diploma or G.E.D. required. B.S./B.A. or A.A. degree, or some college preferred.

Experience
Experience in a professional setting with customer service responsibility preferred.

Licensure
A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

Additional Information
Set schedule with varied hours. Alternate weekends required. Schedule includes second shifts in the Emergency Department and alternate Sundays.

Seniority level
:
Entry level

Employment type
:
Full-time

Job function
:
Health Care Provider

Industries
:
Hospitals and Health Care

Requisition

EEO/AA/Disability/Veteran