Patient Access Representative​/ED Registrar

Patient Access Representative / ED Registrar

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Patient Access Representatives are usually the first people to meet/greet patients. As the "Face" of the hospital, it is critical that they present a welcoming demeanor, ensure proper patient registration, process patient payments, handle inquiries, and perform daily cash deposit functions.

• Quality
  • Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• Support customer satisfaction initiatives as defined in the annual individual work plan
  • External Customers (Patients, Families, Guests, Visitors):
• Finance
  • Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
• Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards
  • All required safety education programs have been attended.
• Follows the hospital exposure control plans/blood borne and airborne pathogens
  • Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
• Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
  • Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

• Education:
  
  High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.
• Experience:
  
  Experience in a professional setting with customer service responsibility preferred.
• Licensure: A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Continuous demonstration of team orientation and customer focused behaviors.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care

YNHHS Requisition