Patient Access Rep - Per Diem

Overview

Patient Access Representative - Per Diem at Westerly Hospital. The role is part of YNHHS and supports the Vision, Mission, and Values. Patient Access Representatives are typically the first point of contact and serve as the "Face" of the hospital, greeting patients and ensuring proper patient identification. They may process patient payments at the cash window and handle inquiries or refer to appropriate Patient Account Representatives.

EEO/AA/Disability/Veteran

• 1. Quality:
  Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• 2. Support customer satisfaction initiatives as defined in the annual individual work plan.
• 2.1 External Customers (Patients, Families, Guests, Visitors):

• 3. Finance:
  Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.

• 4. Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards.

• 4.1 All required safety education programs have been attended.

• 5. Follows hospital exposure control plans/blood borne and airborne pathogens.
• 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.

• 6. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

Education
High school diploma or G.E.D. required. B.S./B.A. or A.A. degree, or some college preferred.

Experience
Experience in a professional setting with customer service responsibility preferred.

Licensure
Continuous demonstration of team orientation and customer focused behaviors.

- A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

- Continuous demonstration of team orientation and customer focused behaviors.

Special Skills
Medical terminology, computer experience required, insurance experience required, strong telephone and interpersonal communication skills, outstanding customer service skills, team-building skills.

YNHHS Requisition