Technical Support Specialist

Technical Support Specialist page is loaded## Technical Support Specialist locations:
Westchester County time type:
Full time posted on:
Posted Todayjob requisition :
R023757
** Key/Essential Functions & Responsibilities
*** Identifies information technology needs across assigned region and facilitates all site equipment installations and deployments, including, but not limited to installing and configuring computer hardware, software, systems, networks, and printers.
* Maintains computer systems and monitors sites across assigned region(s) for network outages using various tools and escalates concerns and issues to the network team, as required.
* Appropriately triages, prioritizes and escalates and/or documents network or device issues, maintenance and resolutions across assigned region using electronic ticketing system, in accordance with internal policies and procedures**.
*** Performs routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functionality of systems.
* Participates in IT projects, providing information, documentation and technical assessments and executes activities in accordance with management guidance and project plans; collaborates in testing and deployment of new technology and security.
* Participates in the evaluation of new products and technologies under the direction and guidance of senior colleagues, relevant to their areas of expertise and to enhance technology engineering service value.
* Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II IT issues escalated for field support assistance/handling.
* Responds to service issues and requests in a timely and appropriate manner, in accordance with established service level agreements (SLAs).
* Provides on-site, in-person and/or telephone technical support to staff across assigned region to troubleshoot complex issues, replace or repair equipment, perform installations or provide other IT support; supports other regions remotely or on-site, as requested.
* Regularly travels across assigned region(s) as required to support technical support needs, implementations and other IT-related initiatives, transporting equipment or tools, as needed.
* Sets up network devices (computers, phones, printers, etc.) and user accounts for new and existing employees, providing guidance and assistance in obtaining access, if needed.
* Provides coverage for IT Helpdesk, performing duties of IT Helpdesk Technician on an as needed basis and as part of rotating weekend coverage, as scheduled.
* Performs all other duties, as assigned.
** Minimum Qualification Requirements*
* *** including education, experience, licensure/certification, etc. and essential physical capabilities (e.g., lifting, assisting, standing, etc.)
**** High school diploma or GED; and
* Two (2) or more years of experience in an IT technical support or related role providing support to end users and troubleshooting workstation, network connection, equipment and/or application issues, implementing new technologies, software or technical equipment and/or installing computers or related equipment in a large, fast-paced environment; or
* Satisfactory combination of education, experience and/or training, including technical certifications in OS, PC, CICSO and/or Microsoft Office or similar areas.
* Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles.
* Ability and willingness to regularly travel throughout assigned region(s) and to lift, carry and transport computer-related equipment weighing up to 30 pounds to/from various YAI locations as needed.
* Ability to work on Saturdays on a regular, rotating schedule (for New York-based assignments) and flexibility to work hours outside of regular work day on occasion, if needed.
* Strong customer-service orientation, written and oral communication skills.
* Proven ability to multi-task, adhere to strict guidance and work independently to prioritize tasks and meet deadlines.
* Ability to adapt in a fast-paced environment while developing and maintaining strong lines of communication…