T Mobile Authorized Retailer Sales Associate

Join to apply for the T Mobile Authorized Retailer Sales Associate role at GP Mobile.

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast‑paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This learning role requires new associates to complete the new employee training.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan, including unique accessories and cutting‑edge IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools in interactions and onboarding to actively demonstrate coverage, plan benefits, and new systems.
• Show how our expanding coverage provides a lightning‑fast LTE network in customers’ neighbourhoods.
• Explain why T‑Mobile plans and services let customers live unlimited, feel the love, stay connected and go further.
• Complete training on the in‑store experience, new skills, processes, and reference resources.
• Make the most of shift time by continually seeking information between customers and learning about wireless/technology innovations.
• Collaborate with T‑Mobile employees across channels to own the customer experience and resolve issues in a seamless, run‑around‑free manner.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

• Passionate customer advocate who enjoys being authentic and having fun while connecting.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, retail environment preferred.

• Competitive base pay plus commission (starting at $15/hour).
• Benefits for part‑time and full‑time associates.
• Medical, dental and vision benefits.
• 401(k) plan.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

This is an opportunity to do something special and join a company revolutionizing the wireless industry. So, what do you say? Isn’t it time you explored what could become your career move of a lifetime? We invite you to apply today!

We are an equal‑opportunity employer and welcome everyone to our team.