Rock Row Shift Leader

Pay and Availability

Join our fast-growing team at Crumbl Cookies and earn between $19.65 and $22.65 per hour, including tips, with an overall average of $21 per hour. This is a year-round leadership position, and consistent availability is required to ensure strong team continuity and performance. We are hiring for both full-time and part-time roles.

• Two weeks of paid vacation (PTO)
• Health insurance options
• One guaranteed weekend day off
• 50% off all Crumbl products
• Up to $1,000 in employee referral bonuses
• 10% tuition discount at Southern New Hampshire University

Leadership at Crumbl isn't just about supervising—it's about inspiring. As a Shift Lead, you will set the tone for your team, creating a fun, high-energy environment where service, teamwork, and quality come first. You'll serve as a role model, encouraging collaboration and ensuring that every guest receives an exceptional experience. Our most successful leaders are proactive, upbeat, and passionate about uplifting those around them.

Your primary role will be to lead and support your team during active shifts. You'll oversee day-to-day store operations, including cookie preparation, baking, quality checks, customer service, and cash handling. You'll assign and rotate team members to specific stations, making sure everyone is working efficiently and cohesively toward daily goals.

The ideal candidate brings previous leadership experience, ideally in a food service or fast-paced retail environment. You must be confident leading a team, quick to solve problems, and committed to maintaining high standards. Strong communication skills are essential, as you'll be regularly interacting with customers, team members, and management. You should be comfortable using point-of-sale systems, have a basic understanding of technology and performance tracking, and be capable of multitasking without compromising quality.

To be considered, you must be at least 18 years old and have reliable transportation to and from work. This is a physically active job and requires the ability to stand for extended periods and lift up to 25 lbs. Friday and Saturday availability is required, meaning you will be expected to work at least two weekends per month.

If you're ready to take the next step in your leadership journey and help shape the culture of a fun, growing brand, we encourage you to apply today. Join Crumbl Cookies and be part of a team that's baking up something special every day.

• Baking
• Customer Service
• Communication Skills
• Team / Collaboration
• Detail Oriented
• Food Safety (or Manufacturing Sanitation / Disinfectant) Scheduling
• Pastry Chef (or Cake Baking)
• Food Preparation (or Cooking)
• Leadership
• Night
• Closing
• Day
• Morning