Software Implementation Project Manager

Software Implementation Project Manager to join our Enterprise Customer team!  Are you a detail orientated self-starter, passionate about  opportunity for a  this role to be hybrid in our Westbrook ME or Frisco TX ##
** In the Role of Project Manager - Enterprise Team:
** The IDEXX Veterinary Software Customer Experience team is seeking our next Software Implementation Project Manager, focused on our Enterprise customers. In this role you will lead multi-site rollouts of our veterinary software for our top corporate and university accounts, primarily focusing on the ezyVet product suite. This is a customer-facing role where you’ll handle enterprise-level programs. You’ll manage multi-site software rollouts, ensuring all requirements, timelines, budgets, and customer satisfaction goals are met.

As the primary point of contact for enterprise groups and hospital managers, you’ll keep stakeholders informed about progress, risks, and expectations. You’ll work closely with customers and Enterprise groups to drive a smooth onboarding and deliver an exceptional customer experience.  Strong attention to detail while managing multiple projects simultaneously is critical in this role.
** Organizing**:
Structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience.  You will assist in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization.
2-4 years of Project Coordination or Management experience. 5+ years of customer service experience.
** This is a customer-facing role.
** Experience in SaaS onboarding delivery preferred.

Experience with in the Veterinary industry preferred.

Experience with project management tools and collaboration platforms such as One Note, Smartsheet, and Guide

CX is beneficial (not required).You will possess strong written and verbal communication skills as well as interpersonal skills.

Experience with communication delivery to the C-Suite preferred. You will possess the ability to devise tracking systems and efficient reporting.

You will possess the ability to adapt to changing situations and navigate ambiguity.

You will have strong organizational skills with the ability to prioritize and follow up. You will possess the ability to multitask.

You will have effective project administration skills and/or task management skills. Project management skills. Health / Dental / Vision Benefits Day-One   5% matching 401k   Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more  We’re proud of the work we do, because our work matters.

An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
Let’s pursue what matters together.
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