Technical Support Engineer

About The Job Technical Support Engineer

Technical Support Engineer – Portland, ME (Mostly Onsite)

• Location:
  
  Portland, Maine
• Work Type:
  Full-Time
• Onsite: ~85% onsite, ~10% office, ~5% remote
• Salary: $75 000 - $125 000

Join Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and a 2024 Global MSP
501 Top 500 Managed Service Provider! Be part of a team that's shaping the future of AI-powered IT solutions.

• Design and implement projects based on client requirements and scope
• Perform infrastructure security analysis and reporting
• Create client documentation and policy design
• Manage incidents, problems, and service requests using ITIL best practices
• Apply Change Management where necessary
• Deliver technical workshops and mentor junior team members
• Stay ahead of emerging technologies and AI-driven solutions

• 6+ years in a similar role (Technical support)
• Formal IT qualifications (Microsoft role-based certifications preferred)
• Hands‑on experience with Microsoft technologies:
  Office 365, Microsoft 365, Azure, Hyper‑V / VMware
• Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
• Solid understanding of network security, malware/ransomware prevention
• Familiarity with ITIL Framework and ITSM systems
• Minimum 1‑year onsite experience at a client location
• Passion for IT, strong problem‑solving skills, and eagerness to learn and grow

• Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
• Project leadership and client consulting experience

• Work with award‑winning, fast‑growing global MSP
• Collaborate with a team that values your ideas and expertise
• Professional growth through certifications and skill development
• Competitive compensation and benefits

Join Netsurit at the forefront of AI transformation - where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation.