Switchboard Operator - Healthcare

Join to apply for the Switchboard Operator - Healthcare role at New England Cancer Specialists

NECS is currently seeking a full‑time remote Monday‑Friday 8‑hr/5‑day Switchboard Operator (internally called a First Responder). The First Responder is the first point of contact for anyone calling NECS, greeting callers, assessing needs, reassuring, and routing information to appropriate staff using various communication methods.

• Answer all incoming phone calls to the practice in a small call center environment using a multi‑line phone system.
• Determine call management according to triage guidelines, caller need, and patient status, using the Electronic Medical Record (EMR) to confirm patient status for call pathway determination.
• Route emergency calls appropriately.
• Communicate with the answering service daily, activating and deactivating the service, designating messages to appropriate staff, entering clinical messages onto the dashboard, and faxing administrative messages to appropriate NECS sites.
• Log real‑time information while speaking with a caller (physician's office, patient, nurse, etc.). Information logged into the dashboard pathways form.
• Transfer calls according to guidelines, utilizing electronic staff schedules to ensure calls are routed to correct staff members.
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
• Adhere to all HIPAA guidelines/regulations.
• Assist with Medical Records duties during downtime.
• Communicate all technical issues to supervisor in a timely manner to prevent any patient impact.

• High School Diploma or GED.
• Knowledge of medical terminology.
• Experience in a medical practice as a Medical Assistant or Medical Secretary preferred.
• Switchboard experience preferred.
• Excellent customer service skills.
• Ability to maintain effective working relationships with patients, medical staff, and the public.
• Ability to speak clearly and concisely.
• Previously answered the phone pleasantly and helpfully.
• Able to operate multi‑line phone, copier, and fax machine.
• Demonstrated experience using multiple office software systems such as MS Office, electronic mail, and the EMR system.
• Ability to organize and coordinate multiple activities.
• Adaptability to constant change and a fast pace.
• Effective communication with internal and external customers.
• Work independently as well as in a team environment.

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to full‑time employees, effective from the 1st of the month after hire date. Benefits include medical, prescription, dental, and vision insurances; company‑paid life insurance, short‑term and long‑term disability insurance, and long‑term care insurance; a company‑sponsored retirement program; generous paid time off in addition to 10 company‑paid holidays; and other voluntary benefits.

Remote position. Monday‑Friday work week; no nights or weekends. Rare travel. Must live in Maine or New Hampshire.