Patient Intake Scheduler - Oncology

Overview

Job Description NECS is currently seeking an experienced Remote Medical Scheduler to work full-time Monday-Friday. Internally known as a New Patient Intake Coordinator, the successful candidate will support the New Patient Intake Team as the first voice that new patients have contact with. The Intake Coordinator is responsible for all new patient referrals, including scheduling and communicating with new patient consults for all NECS sites.

The coordinator will acquire all necessary records before the new patient consult, manage and resolve appointment conflicts proactively, maintain confidentiality, and meet hard deadlines on scheduling. They will demonstrate superior customer service skills and the ability to work as an effective collaborator. The Intake Coordinator is an integral part of the patient experience and is the first contact for newly diagnosed patients, helping set the tone for their experience.

NECS offers competitive pay. New employees are eligible to earn up to 3.5 weeks of Paid Time Off in their first year, as well as ten paid company holidays. We offer medical, dental and vision insurance with eligibility starting on the first of the month after your hire date.

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do. We are the first Dana-Farber Affiliate practice in the country, striving to provide the highest quality care and holistic support for every patient, every day.

• Creating new patient accounts in appropriate systems.
• Schedule appointments for patients by phone and assist with completing the welcome packet and registration forms.
• Schedule referrals within required time frames; triage referrals for urgency and prioritize work.
• Use computerized systems to match physician/clinician availability with patients’ preferences in terms of date and time.
• Maintain thorough documentation, records, and chart prep promptly in preparation for consults.
• Maintain a professional and pleasant demeanor under stressful conditions when working with a wide range of patient personalities.
• Exercise professional judgment in disclosing information obtained from clients in accordance with practice and HIPAA guidelines.
• Follow established departmental policies, procedures, and objectives.

• High School Diploma or GED required
• A minimum of 2 years of Medical Secretary experience in the health care field is required.
• Knowledge and application of medical terminology is required.
• Previous experience with electronic medical record (EMR) systems required
• Exceptional customer service experience required.
• Exceptional attention to detail required

NECS offers competitive pay and a comprehensive benefits package to our employees. Our benefits include medical, prescription, dental, and vision insurances, company-paid Life Insurance, Short Term and Long-Term disability insurances. Other benefits include a retirement program, voluntary benefits, and a generous Paid Time Off in addition to 10 company-paid holidays.

Keyword:
Referals, Incoming referals, PSR, Patient Service Rep