Front Office Associate

RAYUS now offers Daily Pay! Work today, get paid today! RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full-time position working 40 hours per week: shifts are Monday through Friday, 10:00am - 6:30pm.

• Registration:
  Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
• Registration:
  Answer phones and handles calls in an efficient and friendly manner
• Registration:
  Field phone calls appropriately for Center Team Members
• Registration:
  Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
• Registration:
  Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Registration:
  Order office supplies as needed
• Registration:
  Maintain supply of patient information sheets
• Registration:
  Push patient imaging via electronic interfaces
• Registration:
  Complete patient appointment confirmation calls and provide preparation instructions to patients
• Registration:
  Fax/scan reports, billing information, and medical release forms as requested

• Scheduling:
  Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Scheduling:
  Enter and submit patient exam orders
• Scheduling:
  Verify patient exam orders match exam schedules
• Scheduling:
  Schedule referrals and ensures proper authorizations are obtained
• Scheduling:
  Schedule walk-in patients
• Scheduling:
  Process requests for image orders and CDs from both the referring physicians and patients
• Scheduling:
  Maintain an up-to-date and accurate database of all current and potential referring physicians

• Insurance:
  Verify patient's insurance coverage
• Insurance:
  Pre-certify all patient exams with the patient's insurance company
• Insurance:
  Obtain insurance authorizations
• Insurance:
  Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Insurance:
  Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

5% Completes other tasks and projects as assigned

No explicit qualifications are listed in this description.