Billing Analyst

Career Opportunities Billing Analyst

Job Location: Westbrook, Maine

Accurate billing is foundational to financial trust and operational stability. This role supports the systems and processes that ensure that accuracy every day.

As a Billing Analyst, you will work in conjunction with Corporate Billing to manage billing data, documentation, and workflows for Synergent, the Maine Credit Union League, Maine Credit Union Campaigns for Ending Hunger, and Maine Credit Union League Condominium & Associates. You will gather, verify, and organize billing information from multiple sources, ensuring it is properly integrated into the accounts receivable sub‑ledger and general ledger.

Beyond processing, this role supports the ongoing refinement of billing systems and documentation. You will help maintain strong audit trails, assist in evaluating data sources and billing mediums, and support process improvements aligned with Synergent’s Service Maturity Framework. As volume and complexity increase, your work helps ensure that billing remains accurate, consistent, and dependable.

This position is well suited for someone who values precision, works comfortably with financial data across multiple systems, and takes pride in maintaining structure, clarity, and accountability in critical processes.

• In coordination with the Corporate Billing I, gather billing data, verify its accuracy, and organize the data to be processed into the accounts receivable sub‑ledger and general ledger for billing, ensuring that processes can scale with Synergent’s growth and align with the Service Maturity Framework.
• In coordination with the Corporate Billing I, maintain consistent billing mediums, including gathering and organizing billing data to be efficiently and accurately integrated into the accounts receivable sub‑ledger and general ledger. Work with the Accounting Systems Administrator to evaluate the applications used for billing mediums for best practices, ensuring they are adaptable for future scaling in line with Synergent’s service maturity model.
• Compile billing information. Gather billing data from all sources, including but not limited to CRM systems, product applications, meters, databases, communications, vendor invoices, websites, and reports. Ensure the accuracy and completeness of the data gathered, while constantly evaluating the data sources and how they can be optimized for scalability as the organization grows.
• Complete billing documentation as it relates to Corporate Billing, including ensuring that an audit trail of all information gathered for billing is maintained to provide assurances to both credit unions and auditors of the accuracy and completeness of our billing. Work with the Senior Financial Analyst to maintain a system and schedule to regularly audit this information, adapting the process to evolve with Synergent’s growth in the context of the Service Maturity Framework.
• Responsible for directing, obtaining approval for, documenting, and confirming the accuracy of all billing credits before they are processed by the Accounting team. Ensure that the credit management process aligns with scaling objectives and service maturity standards.

• Strong analytical and problem‑solving skills with high attention to detail
• Experience working with financial data, billing systems, or accounting processes
• Ability to manage and reconcile data from multiple systems and sources
• Proficiency in Microsoft Excel and other data management tools
• Understanding of accounts receivable processes and general ledger concepts
• Ability to document processes clearly and maintain accurate audit trails
• Strong organizational skills and ability to manage deadlines in a structured environment
• Clear communication skills and ability to collaborate across departments
• Continuous improvement mindset with an interest in refining systems and processes

This Position Description is not a complete statement of all duties and responsibilities for the position.

Apply Today!