Accounts Receivable Technician

Company Details

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.

At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.

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Are you organized, detail‑oriented, and excited to grow your career in a collaborative, fast‑paced environment? We’re looking for an Accounts Receivable Specialist who’s eager to learn, comfortable with responsibility, and ready to support the financial operations that keep our business running smoothly.

In this role, you’ll play a key part in ensuring accurate billing, timely payments, and exceptional service for our customers and internal partners. Your day‑to‑day will include:

• Learning to research, update, and enter information into accounts receivable systems (and other systems as needed)
• Posting cash receipts with accuracy and attention to detail
• Reviewing and verifying customer account statements, including audits, cancellations, rescinded items, and final notices
• Gaining proficiency in state‑specific requirements related to billing and receivables
• Assisting with Electronic Funds Transfer (EFT) account maintenance
• Responding to inquiries or concerns from insureds, agents, and underwriting teams—by phone or in writing
• Maintaining well‑organized, clearly documented files and reports for agency and direct bill accounts
• Handling customer print notices and ensuring timely distribution
• Supporting daily financial operations including:
  • Collecting payments
  • Reconciling cash
  • Reviewing daily Lockbox files
  • Setting up EFT/ACH transactions
  • Processing insufficient funds items
• Billing and reviewing past‑due audits and earned premium on cancelled or expired policies
• Monitoring and reporting premiums aged over 90 days
• Reviewing and processing premium refunds and commission adjustments
• Recommending payment plans in partnership with your supervisor or manager
• Identifying accounts that may need to be referred to collection agencies and helping track collection activity
• Participating in system testing, upgrades, and implementation projects
• Taking on additional duties as assigned by leadership

You’ll join a team that values accuracy, collaboration, and growth. Whether you’re strengthening your technical skills or expanding your industry knowledge, this role offers a great foundation for long‑term career development.

• High school diploma required
• Bachelor’s degree in Accounting or Business is a plus
• Hybrid role 4 days in office, Fridays remote
• 3+ years of job‑related experience in receivables
• Strong customer service skills
• Strong knowledge of Microsoft Excel
• Insurance industry knowledge is a plus
• Excellent analytical skills, able to research and resolve issues quickly and independently
• Ability to effectively communicate both in writing and verbally internally and externally
• Ability to effectively work in a fast‑paced environment with competing demands on resources, time and priorities

The Company is an equal employment opportunity employer.

We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
• Base Salary Range: 50k-$60k
• Eligible to participate in annual discretionary bonus
• Benefits include:
Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit‑sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role