Keyholder; Grove

Position: Free People Keyholder (16 hrs Grove

Free People Keyholder (16 hrs) - Westbourne Grove, London

This position is located at 188 Westbourne Grove Notting Hill, London, W11 2RH
, United Kingdom.

Role Summary

A Key Holder collaborates with store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.

Brand Experience

As a brand representative reflective of the company values, you will partner with the store leadership team on the creation of an engaging experience that appeals to the FP customer.

What You'll Be Doing

• Influence: act as a brand representative reflective of the company values; partner with store leadership on creating an engaging experience.
• Customer Connection: empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations; create inspiring selling initiatives that enhance the customer experience.
• Utilize in Store Technology: deliver a seamless, omni‑channel shopping experience through understanding and utilization of systems and applications.

Leadership & Team Management

• Empowerment: act as an elevated team member, exercising decision‑making and multitasking while prioritizing service over tasks.
• Lead by example: actively manage the store environment and customer experience by facilitating an energized pace, positivity, managing the daily zone, and driving sales.
• Share knowledge: teach and share product knowledge, brand messaging, and excellent customer interactions using resources such as Threads, MPOS, freeways and voice of customer tools.

Visual & Business Operations

• Store Operations: support store management by participating in daily opening and closing procedures and other operations.
• Support Product Flow: collaborate with key partners to execute shipment processing, restocking, and product placement while maintaining FP’s visual and display standards; ensure omni‑channel orders are processed timely and accurately.
• Awareness: adhere to store safety standards, inventory accuracy, reduce product loss, and uphold all company policies to support profitability.

Communication & Relationships

• Communication: stay current, respond to communication, contribute to sharing information, and participate in daily meetings, store initiatives, and brand focuses.
• Positivity: develop new skills while being open and responsive to feedback; enhance customer experience with strong positive communication.
• Mentorship: guide and develop the Stylist team; take responsibility for own development and consider role replacement for career progression.

What You'll Need

• Energy and happiness that is contagious.
• Build relationships naturally, embrace individuality and diversity.
• Exhibit clear verbal communication skills.
• Ability to thrive in a fast‑paced, rapidly evolving environment.

Benefits Work Life Balance

• ‘Life Leave’ – one day a year to take time off for big events, in addition to annual leave.

Wellbeing

• Employee Assistance program for mental, physical and financial health.
• Discounts on external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts

• Up to 40% employee discount at all URBN brands.

Travel

• Season ticket loan.
• Cycle to work scheme.

Continued Development

• Structured support within the business and continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all employment decisions on merit, job requirements and business needs.

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