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Director, Loss Recovery Operations; Commercial

Job in Westborough, Worcester County, Massachusetts, 01581, USA
Listing for: State Auto
Full Time position
Listed on 2026-01-25
Job specializations:
  • Insurance
    Risk Manager/Analyst
Job Description & How to Apply Below
Position: Director, Loss Recovery Operations (Commercial)

Qualifications

  • Loss Recovery management experience and/or Claims management experience preferred but not required
  • Demonstrated ability to manage a large, national loss recovery organization, collaborate with senior leaders to create business plans that align to organizational strategies; develop the operations talent pool; develop and implement plans that improve operational effectiveness; develop and champion innovative solutions to complex problems; and sponsor/promote change initiatives
  • Advanced knowledge of Commercial Property & Casualty insurance, claims handling, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance as normally acquired through a Bachelor`s degree or equivalent and 10 years of progressively more responsible related work experience
  • Advanced degree or certifications preferred
  • Advanced skills in the areas of leadership, operational excellence, business strategy and analytics, engagement and development of talent, execution, and problem solving; 5 years of managerial experience required
About Us

Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

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