Director, HR Operations; HRIS

Director, HR Operations (HRIS)

• Job no: 529453
• Position type:
  Staff Full Time
• Campus: UMass President's Office
• Campus
  
  Location:
  
  Westborough
• Department: PO-Human Resources
• Categories:
  Human Resources
• Advertised:
  Jan 06 2026 Eastern Standard Time

Pay Range:

The UMass President’s Office expects to pay within an approximate hiring range between $165,000-$195,000 for this position. The specific pay for this position will be determined by the University based on consideration of all relevant factors when and if it decides to extend an offer of employment.

Primary

Work Location:

Westborough, MA;
Hybrid work schedule

Job Summary:

Reporting to the Chief Human Resources Officer (CHRO), the Director of Human Resources Operations (DHRO) leads the development and implementation of short‑and long‑range strategies for human resources systems, processes, communications, and policies across the University, including its five campuses and the President’s Office.

Within the President’s Office Human Resources department, the DHRO collaborates with the Director of Recruiting and Compensation and the Director of Employee, Labor Relations, and Benefits. Within the President’s Office, the DHRO works with multiple departments, including but not limited to the Employee Services Team (EST), Innovation & Operations, Budget, Treasury, Controllers, the Unified Procurement Services Team (UPST), Internal Audit, University Information Technology Services (UITS), and the Office of the General Counsel (OGC).

Across the University's five campuses, the DHRO coordinates and leads the HR Leads Team — HR counterparts from each campus — to address operational issues, maintain HR systems, drive standardization and consistency, and ensure accurate, timely reporting.

The duties of the DHRO are critical to ensure Human Resources Information Systems (HRIS) integrity, the accurate keeping of employee records along with internal and external reporting.

Essential Functions:

Leadership &

Supervisory Responsibilities:

• Provides leadership, direction and guidance to President’s Office CHRO with respect to HRIS uses and needs that impact the operations of the University.
• Leads University-wide ‘HR Leads Team’ which includes HR operations representatives from each campus.
• Manages the HR Operations staff responsible for:
  • HR records/HRIS (Human Resources Information System):
    Ensure that all entry into the Human Resources Management System (HRMS) system is completed in a timely manner.
  • Ensures that employee personnel files are maintained – both hard-copy and digital records residing in HRIS.
  • Conducts audits on data that is maintained in HRIS.
  • Collaborates with Payroll to ensure accurate and timely administration of pay practices, especially time off and time and attendance policies, and benefit plan deductions.
  • Manages the configuration of HRMS and payroll system to include system upgrades.
  • Provides ad-hoc reporting for internal and external use including Summit Dashboard reports.

HRIS Responsibilities:

• Serves as the Business Lead on the following systems: (People Soft, Soft Docs)
  • HRIS module steward for HR, Benefits, Training, Reporting, and ePAFs,
• Serves as the President’s Office ‘Data Custodian’ which approves new or changes to access and new roles within the HRIS system. (People Soft)
• Provides guidance to the CHRO on process changes, enhancements and modifications, identifying issues and recommending solutions.
• Assures system integrity and compliance with protocols and policies.
• Audits capabilities and data for accuracy, integrity, and functionality.
• Supports subject matter experts by analyzing data flows for process improvement opportunities.
• Provides end-user training for People Soft HR applications.
• Conducts HRIS testing.
• Provides trouble shooting and problem solving assistance.
• Collaborates with campuses and UITS on new or changes to system functionality or implementation of new HRIS initiatives.
• Collaborates with the EST to determine appropriate earnings codes to be implemented.
• Collaborates with the Budget Office and oversees position management processes including the creation, elimination or reassignment of positions.
• Collaborates with the HR Leads University-wide initiatives;…