BESS Service Warranty Manager

Location: Remote/Hybrid – Must be located in Westborough, MA, Phoenix, AZ, Palm Beach Gardens, FL, or Irvine, CA
Department:
Service

Reports to:

Director of Service

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems.

Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech is a highly matrixed, team oriented organization that fosters cross functional collaboration and innovation. The company seeks high caliber candidates with proven experience and with characteristics that embody our corporate commitment to the virtues of humble, hungry and smart in all we do. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental, vision, life and disability insurance.

For more information about LGESVT, please visit

The BESS Service Warranty Manager is a leader responsible for the operational health and contractual compliance of utility-scale battery energy storage systems (BESS) following their commissioning and closeout of the EPC phase. Acting as the technical and administrative bridge between asset owners and LGES Vertech, this role coordinates across internal LG teams and external partners (OEMs, vendors, subcontractors) to administer warranties, drive corrective actions, and ensure service delivery across an assigned fleet.

They are the primary point of contact for warranty matters, owning claim life cycles, leading root‑cause analysis, and steering prevention programs that sustain peak performance, safety, and compliance under warranty frameworks.

• Customer & Stakeholder Interface:
  Serve as the primary customer interface for warranty issues, escalations, and technical support; communicate status, decisions, and remediation plans with transparency.
• Warranty Governance & Contract Management:
  Manage the end-to-end lifecycle of warranty claims, including intake, technical validation, documentation, RMA process and final closeout.
• Contract Management:
  Interpret and drive complex OEM warranty provisions to determine and implement coverage eligibility and negotiate change orders or settlements.
• Corrective Maintenance Coordination:
  Plan and coordinate corrective maintenance activities with customers, internal teams, and third‑party contractors; ensure timely parts, labor, and mobilization.
• Spare Parts Strategy:
  Manage spare parts, tools, equipment, and service infrastructure, oversee the warranty spare parts strategy for BESS components.
• Technical Feedback Loop:
  Record product issues and provide data-driven feedback to Engineering and Quality teams to prevent recurring faults in similar fleet-wide products.
• Root Cause Analysis:
  Determine if operational issues stem from manufacturing defects (covered by OEM) or site‑specific environmental factors
• Data Reporting:
  Use various digital tools to track work orders and key performance metrics, such as failure trends, repair costs, and resolution timelines.
• Financial Oversight:
  Manage warranty budgets, review and approve repair quotes and invoices; support forecasting of warranty reserves and accruals for new projects.
• Drive Continuous Improvement by…