Program Manager, Key Accounts

Program Manager, Key Accounts – The role provides high‑level customer service for large accounts with minimal growth opportunities, such as school districts and large events.

• Provide exceptional customer service for large accounts.
• Handle after‑hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicate and work to resolve unique customer issues.
• Increase revenue and profitability by executing sound plans on retention calls to improve customers’ service and/or profitability.
• Match WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations.
• Update and secure customer service agreements.
• Effectively use WM sales productivity software tools (e.g., Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).

Education:

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or, in lieu of a degree, a High School Diploma or GED (accredited) and four (4) years of relevant work experience.

Experience:

2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirements).

Proficiency in generating reports, general business correspondence, presenting information and responding to questions for managers, clients and the public; significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint, with substantial experience with web‑based interactive systems; and exceptional presentation skills.

None required.

None required.

Key points regarding physical demands, physical and occupational risks, and the work environment of the job:
The job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Expected base pay range: $85,000‑$95,000. This range represents a good faith estimate; the specific salary offered may be influenced by a variety of factors including relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short‑Term Disability. In addition, a Stock Purchase Plan, company match on 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity you have been looking for, please click Apply.