Receptionist, Administrative​/Clerical

Overview

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere, with a high performing, connected culture where everyone belongs.

We strive to continuously improve our business through Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining H&R Block as a seasonal Client Service Professional/Receptionist means you will focus on how to wow clients now and in the future. You will help clients decide confidently and informatively, build client relationships, and support service delivery in person, over the phone, or virtually.

• High school diploma or equivalent
• Ability to work a flexible schedule and/or in multiple locations
• Sales/marketing experience

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as they prefer to be scheduled
• Help ensure all client needs are met during service, in person, over the phone, or virtually
• Maintain office cleanliness and organize resources with the team
• Other duties as assigned

• Experience in a fast-paced environment
• Customer service experience
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficiency with Microsoft Office

We invest in our people and offer benefits to support health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401(k) and Employee Stock Purchase Plan (eligibility rules apply)
• Access to additional benefits information

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefit programs described in the employee materials.

Pay Range
: $11.00 - $27.00 per hour

Marlborough, MA;
Worcester, MA; other locations as applicable.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

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