Technician, Customer and Network Facing

Join to apply for the Technician, Customer and Network Facing role at Breezeline.

Location:

Kingwood, WV

Time Type: Regular

Under general supervision, the Customer and Network Facing Technician is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. The role supports the growth of the system on Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks, ensuring quality service to end‑users and compliance with FCC requirements.

• Install, maintain, disconnect, and troubleshoot television, high‑speed internet, telephony, and automation systems for residential and business clients.
• Perform preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
• Read and accurately interpret system/network design maps.
• Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
• Identify and repair upstream and downstream ingress.
• Complete end‑of‑line network testing to meet technical specifications.
• Test all HFC network components with signal level meters, volt‑ohm meters, leakage detectors, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).
• Perform routine maintenance, troubleshoot, and update records of standby power supplies.
• Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.
• Restore system service outages.
• Perform CLI ride‑outs and monitor and repair signal leakages.
• Maintain tools and equipment inventory.
• Accurately complete work orders in a timely manner.
• Maintain, secure, and stock assigned vehicle and equipment.
• Track productivity through company applications such as NRBY, WFX, Stratusync, and iGlass.
• Work with Headend personnel to properly OTDR damaged fiber.
• Assist on projects such as Remote Phy, 5‑85 MHz, Node activation, and E2E testing on new properties.
• Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle.
• Maintain company truck and other equipment per service requirements and safety guidelines.
• Drive a company vehicle between office/home, warehouse, and work sites safely, in accordance with all laws and company policies.
• Communicate with dispatch for assistance, status on current installs, or new service requests.
• Consult with supervisor and other technicians for advice and assistance as needed.
• Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns.
• Educate customers regarding existing and new services and promote other company services.
• Comply with all safety procedures and policies.

• Integrity:
  Maintain confidence, foster an ethical work environment, and prevent inappropriate behaviors.
• Initiative:
  Generate results from ordinary circumstances; prepare for problems and opportunities.
• Planning, Prioritizing, and Goal Setting:
  Manage multiple projects, determine urgency, and create detailed action plans.
• Communication:
  Convey information clearly through verbal, written, and electronic media.
• Self‑Development and Continuous Learning:
  Stay informed of industry trends and apply new concepts to improve performance.
• Customer Focus:
  Deliver high‑level service and address service failures.
• Collaboration and Teamwork:
  Work collaboratively towards solutions that benefit all parties.
• Attention to Detail:
  Follow detailed procedures and ensure accuracy in documentation.
• Adaptability:
  Work with little supervision and manage ambiguity.

• Demonstrated proficiency in core technician skillsets.
• Valid state driver’s license and good driving record.
• Certifications and licenses required by state and municipal laws.
• Successful background check for specialized projects/services.
• Preferred: 3+ years of comparable field experience or equivalent education.
• Minimum one year of direct customer service…