Field Service Technician

Overview

JBT Marel is one of the largest solutions providers to the global food processing industry. The company offers growth potential with unique technology, frequent company-sponsored events, and a competitive benefits package that includes:

• Competitive health and welfare benefits
• Three options of medical coverage through United Healthcare
• Two options of dental coverage through Delta Dental
• Vision coverage through VSP
• Paid holidays and paid vacation
• Company-paid short-term disability, long-term disability, and life insurance
• 401(k) retirement plan with company match up to 6.5%
• Tuition reimbursement (eligible after 2 years)
• Employee discounts on products and services such as event tickets, personal cell phone service, car insurance, and more

Remote position that will be based in the USA.

The Field Service Technician will be responsible for customer site installation and commissioning of equipment, as well as training, retrofits, service, and preventative maintenance. Projects vary in length from a few days to 4 weeks and include platform testing, customer support, and in-house support of other departments.

• Install and commission new systems within the schedule and budget provided by the project team.
• Provide emergency or unscheduled repairs of equipment and be available for customer care at short notice.
• Perform regular preventive maintenance on equipment with the coordination of clients.
• Provide advisory services during equipment install, service and repair visits by instructing third parties and performing quality reviews to ensure that quality standards are being met.
• Read and interpret equipment manuals to perform required maintenance and service.
• Read and interpret electrical and mechanical CAD drawings, P&’s, and flow schemes.
• Accurately prepare and submit inspection reports, service reports, time sheets, and expense reports in a timely manner to Field Service Coordinator or Field Service Manager.
• Adhere to JBT Marel dispatch and other employee policies.
• Inspect assembled equipment to ensure proper installation.
• Inspect all operating parts to ensure proper operation within expected tolerances.
• Maintain inspection records of equipment; determine trends affecting equipment and assess how to make corrections.
• Recommend equipment modifications to eliminate future performance problems and replacement part orders.
• Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
• Interact with internal and external project managers during field projects.
• Consult with engineering team to resolve unusual problems in system operation and maintenance.
• Clearly and professionally interact with customer regarding status of commissioning daily.
• May supervise/train customer employees and/or employees in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Ensure that time sheets are signed off by the customer and inform customer prior to working additional time in which customers would be invoiced.
• Take and respond to customer service, emergency, and breakdown calls during business hours (may be asked to take calls after hours on occasions).
• Travel, approximately 90%, up to 6 weeks at a time.

• 3+5 years of experience in a Field Service Technician capacity, preferred.
• AS, AAS, or equivalent education/work experience.
• Willing to travel up to 90%, domestically and internationally.
• Ability to read and interpret hydraulic, electrical, and mechanical prints, along with PLC ladder logic, a plus.
• Use of precision measurement instruments.
• Proactive mindset, self-starter, with demonstrated ability to meet deadlines while working as a team.
• Ability to work independently.
• Excellent verbal and writing communication skills with proficiency in MS Outlook, Word, Excel, and web-based data bases.
• Experience installing multimillion dollar capital equipment products.
• Experience with ultra-high pressure or water jet cutting machines desired.
• Previous work experience in a food processing facility desired.
• Valid Driver’s License and valid passport.

The estimated annual salary range for this role is $62K - $84K.…