Casino Security Supervisor

Essential Job Functions

Position: Casino Security Supervisor

Department: Security

Date Updated: 09/08/2021

Primary Responsibilities :

• Supervise a Casino Security shift or special assignment
• Direct, coach, counsel, and mentor subordinate personnel regarding work-related performance, behavior, and appearance
• Provide regular feedback to team members regarding work-related performance, behavior, and appearance
• Identify, recognize, and/or correct performance behaviors as appropriate
• Provide, schedule, and/or oversee training for subordinate personnel
• Ensure shift responsibilities are carried out regarding assignments, special events, scheduled maintenance and compliance requirements, record keeping, asset protection, inventory control, etc.
• Direct and assume initial command for responses to emergencies in the Casino
• Direct and monitor responses to Security calls, incidents, and events
• Direct and monitor responses to emergency medical calls
• Ensure that all Casino Security personnel are briefed and trained on appropriate standard operation procedures, "IN Law, Rules, and Internal Controls."
• Ensure appropriate notifications are made during unusual occurrences.
• Review and act on assignment needs that would involve the scheduling of extra work.
• Provide security service for the Casino.
• Conduct currency, chip, drop box & drop team escorts for the Casino operation
• Issue access cards and temporary vendor  as needed.
• Respond to emergencies as a Casino Security Captain.
• Respond to Security calls, incidents, and events.
• Coordinate with the Casino Manager on duty regarding unruly, disruptive, or guests exhibiting suspicious activities.
• Provide First-Aid Response
• Stand at the Casino access point, determine access and provide information about the Resort and Casino.
• Communicate in clear understandable English language via two-way radio, telephone, computer, and hard-copy written information
• Oversee and coordinate uniform and equipment needs for subordinate personnel
• Record and disseminate appropriate information regarding access
• View, recognize, and act on appropriate security issues from active observation by utilizing the CCTV camera displays
• Process and record CCTV images of interest and pertinent to investigations
• Review, check, and process entering and exiting personnel for rule compliance
• Monitor, interact & respond in a timely manner to the fire alarm, life safety & security systems
• Ensure guest and team member safety and security
• Direct, monitor, and conduct investigations and write clear, concise reports
• Review submitted reports for completeness, accuracy, and follow-up.
• Enforce company policies and procedures along with ensuring facility security
• Engage in positive Guest and employee interaction, under all types of conditions
• Provide and portray customer service and hospitality through consistent demonstration of the Greenbrier Standards .
• Ability to handle extremely stressful situations
• Maintain professional calm demeanor during encounters with guest, visitors, or team members
• Maintain professional (clean, neat) appearance
• Work independently with minimal supervision
• Stand at an access point post, determine access, and direct traffic, as necessary
• Other duties as assigned

Secondary Responsibilities:

• Drive a department patrol vehicle on public and private, improved and unimproved roadways, trails, paths, including mountainous terrain.
• Stand at an access point post, determine access and direct traffic, as necessary
• Conduct foot and vehicle formal fire-watch patrols utilizing electronic recording devices
• Assist in Hotel Security operations and/or events when directed.

Normal Working Hours :

• Shifts TBD and consistent with minimum of 40 hours per week, may increase due to house / guest counts and subject to varying hours and days off.

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the
Ten Essential Attributes for All Employees.

Past Work Experience Requirements:

• Greenbrier Security and/or Casino Security experience preferred
• Preference may be given to current WV Lottery Commission Occupational License Holders
• Demonstrated hospitality or related experience
• Law enforcemen
  
  Umilitary and/or Firefighter/emergency medical service experience preferred
• Security service experience preferred
• Demonstrated strong work ethic

Educational Requirements:

• High School Diploma or G.E.D. required

Communication Skills Requirements:

• Ability to effectively communicate verbally, both in person and on the