BDC Agent

Overview

Crossroads Chevrolet is seeking a motivated and professional Sales Business Development Center (BDC) Agent to join our growing team. This role is critical to our sales operation and serves as the first point of contact for many of our customers. The ideal candidate is confident on the phone, organized, goal-driven, and committed to delivering an exceptional customer experience.

• Respond promptly to inbound sales leads (phone, internet, text, and email)
• Make outbound calls to follow up on internet inquiries, unsold prospects, and past customers
• Schedule and confirm showroom appointments for the sales team
• Accurately document all customer interactions in the CRM
• Maintain high standards of professionalism and customer service
• Work closely with Sales Managers and Sales Consultants to maximize appointment show rates
• Meet or exceed daily, weekly, and monthly performance goals

• Strong phone presence with clear, professional communication skills
• Prior Automotive BDC, Call Center, Or Sales Experience Preferred.
• Ability to multitask and work efficiently in a fast-paced environment
• Basic Computer Skills And CRM Experience a Plus
• Positive attitude, strong work ethic, and coachability
• Reliable attendance and punctuality
• eLeads proficiency

• Competitive hourly pay plus performance-based bonuses
• Medical, Dental, and Vision Insurance
• 401(k) availability
• Paid Time Off
• Employee discounts on vehicle purchases, parts, and service
• Supplemental benefits including short-term disability, long-term disability, and life insurance
• Opportunities for internal career growth and advancement

We are a customer-focused dealership committed to teamwork, accountability, and results. If you are looking for a stable career with growth potential in the automotive industry, Crossroads Chevrolet is the place to build it.

Apply today and take the next step in your career with Crossroads Chevrolet.