Continuous Improvement & Quality Manager

Continuous Improvement & Quality Manager – Armstrong World Industries

Join to apply for the Continuous Improvement & Quality Manager role at Armstrong World Industries. Primary location:
Millwood, West Virginia. Relocation offered:
Yes. Employment status:
Full‑time. Travel: 11‑25%. Non‑compete:
No. Estimated base salary range: $100,000 to $120,000 per year. Individual pay is based upon location, skills, expertise, experience and other relevant factors.

What does it mean to work at Armstrong? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. By joining us, you'll have the opportunity to make the most of your potential.

Alongside a competitive remuneration package, you will receive a benefits package including: medical, dental, prescription drug, life insurance, 401(k) match, long‑term disability coverage, vacation and sick time, and many more.

• Lead productivity process, strategic planning, and execution of key initiatives for plant operations.
• Assist with achieving plant goals in outside sales volume, mix, and pricing.
• Develop productive relationships with internal and external customers.
• Drive a focused company‑wide manufacturing strategy to improve plant reliability, scrap, and productivity.
• Develop and manage projects that align with safety, quality, delivery, and cost KPIs.
• Manage own organization; guide personnel in interpreting plant and company policies.
• Promote the Plant Safety Process by leading the process and maintaining a high level of awareness and operating discipline for all plant safety policies.

• Oversee the evolution, development, and execution of plant quality and process engineering functions, including daily board reviews, Q&S reviews, technical and quality assessments, and quality performance and attainment.
• Manage customer complaints/claims and lead problem‑solving efforts to resolve issues.

• Develop and lead the plant’s Lean and Continuous Improvement strategy with a focus on manufacturing excellence and process capability.
• Drive Lean transformation and related efforts, including daily Gemba Walks, Quality Dashboard Reviews, VST sessions, MDI and HOP, and creation and use of Standard Work.
• Recommend and provide leadership support to the implementation of new process improvement projects related to safety, process effectiveness, and cost.
• Keep abreast of technical developments and recommend their application where advantageous.
• Understand and implement digital tools to expand the capability and accuracy of manufacturing processes.

• 1 Plant Process Engineer
• 1 – 4 Process Improvement Operators

• Bachelor’s degree in chemistry, quality, engineering or related discipline.
• 5+ years of manufacturing experience.
• Proven experience leading technical and cross‑functional teams.
• Strong facilitation and project management skills.
• Excellent analytical, communication, and interpersonal skills.
• Knowledge and practical experience applying Lean Manufacturing or process improvement principles.

• Proven ability to implement and audit systems to drive utilization of technical and support systems.
• Track record of results and driving execution, alignment, engagement, problem solving, data analysis, and project management rigor.
• Demonstrated ability to work effectively with a wide range of customers and teammates.
• Clear and concise communication in oral and written contexts.
• Digitalization skill set.

• Master’s degree.
• 5+ years of plant chemistry, process engineering, and quality assurance experience.
• Six Sigma Black or Green Belt certification.
• Lean certification.

Armstrong World Industries is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications. With approximately $1.4 billion in revenue, about 3,700 employees and a manufacturing network of 21…