Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Join as a Team Leader and provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.
• Advance knowledge and skills to excel as a knowledgeable resource on tax topics and products for associates.
• Lead daily activities to ensure that all tax office associates work is completed according to deadlines with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to execute on Service Standards and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry.
• 2+ years as a Tax Professional.
• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs.
• High school diploma or equivalent, or higher.

We invest in our people by supporting their total well-being and offering benefit offerings to support health, wellbeing, and financial wellness needs. Benefits may include:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may apply)
• Additional benefits information at

H&R Block is committed to building a connected culture where trust, care, and connections help everyone belong. We offer an exceptional work environment and a global recognition as a best place to work. H&R Block is an equal opportunity employer and welcomes diversity in the workplace.

• Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

Sponsored Job
#37766