Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
. You will provide leadership over three H&R Block tax offices, using your people management experience and passion for helping people to lead customer-centric teams and accelerate seasonal tax business. You’ll be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note this role is not remote and will require you to work in-person.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business.
• Lead the front-line management and development of associates; deliver an outstanding client experience; meet office growth objectives for three offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues.
• Build an engaging team environment across all offices through training and coaching that recognizes outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, after successful completion of the Income Tax Course or Tax Knowledge Assessment.*

• People management experience with demonstrated ability to grow and develop associates.
• Ability to execute growth plans and lead toward a growth-oriented culture.
• Strong decision-making and judgment skills; ability to perform in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills; customer-centric mindset to understand and exceed client needs.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at

We remain committed to building a Connected Culture — trust, care, and connections define how we work together to create an environment where everyone feels safe to bring their authentic self to work and belongs to a broader team. You will be immersed in an exceptional work environment that is recognized globally on Best Companies lists. Our colleagues are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.