Operations Director

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The Operations Director is a management level, overtime exempt position responsible for leading and optimizing the City’s administrative, operational, and technological functions. This includes procurement, contract oversight, construction project support, municipal court administration, information technology management, cybersecurity, risk management, human resources development (excluding payroll and benefits administration), website and digital services oversight, employee safety and training, and citywide project management.

Position Summary
The Director develops and implements operational policies and procedures, supports employees and departments, and ensures efficient service delivery across City functions. This role also provides direct oversight of court related administrative work, serves as the primary point of contact for the City’s IT contractor, manages internal and external requests for proposals or solicitations, advises on organizational development, and ensures compliance with legal and regulatory standards.

The Director further leads planning, execution, and monitoring of major City initiatives and projects.

Essential Duties And Tasks

• Develops and enforces administrative policies and procedures for assigned operational functions.
• Directs purchasing processes for City operations, including general supply procurement and internal purchase requests.
• Serves as the primary point of contact for vendor solicitations, sales pitches, and unsolicited service proposals.
• Oversees contract development and ongoing compliance for City operations, including facility services such as cleaning, pest control, utilities, and maintenance agreements.
• Negotiates and manages leases and utility service contracts for City owned properties.
• Provides support for audits, insurance reviews, and finance related operational activities.
• Continuously evaluates internal processes and recommends improvements for greater efficiency and service delivery.
• Oversees document retention and preservation standards for all City Hall offices.

• Oversees and manages the City’s IT infrastructure to ensure a secure, stable, and effective operating environment.
• Develops and implements cybersecurity policies, data protection procedures, and system security improvements.
• Recommends and manages IT upgrades, software transitions, and long term technology planning.
• Oversees the City’s website, digital services, and online public interfaces to ensure accessibility and responsiveness.
• Serves as the main point of contact for IT contractor support tickets and provides initial troubleshooting for staff as appropriate.

• Supports human resources functions related to employee relations, training, and professional development.
• Develops citywide training programs for staff, elected officials, and board or commission members.
• Advises department heads on workplace culture, conflict resolution, communication practices, and organizational efficiency.
• Coordinates duties associated with hiring processes, including advertisement of vacancies, monitoring applications, conducting background checks, and new employee onboarding activities (email setup, workspace preparation, and technology access).
• Assists with employee leave programs including FMLA coordination, short term and long term disability requests, workers compensation injury reporting and claims management, and workforce adjustment requests.
• Facilitates periodic benefit presentations and employee information sessions, such as retirement and supplemental insurance briefings.

• Identifies and mitigates operational, financial, and legal risks tied to municipal operations, procurement, contracts, and grant administration.
• Develops and enforces compliance policies consistent with federal, state, and local regulations.
• Monitors internal processes for potential compliance concerns and implements corrective actions.
• Advices on contract oversight, grant reporting, procurement standards, and regulatory requirements to minimize…