Transportation DMV Regional Office Assistant Manager - Roane

Transportation DMV Regional Office Assistant Manager - Roane County in Spencer, WV |  page has loaded. Save/Unsave job clicked

West Virginia Department of Transportation (WV)

Location:

Spencer, WV

Job Type: Full-Time Permanent

Job Number: DOT
26SR
001A

District/Subdivision:
Spencer Regional Office

Posting Date: 01/15/2026

Closing Date: 1/21/2026 at 11:59 PM Eastern Time (US & Canada)

Under general supervision, the Transportation DMV Regional Office Assistant Manager performs advanced level supervisory work overseeing the activities of DMV Agents in a Division of Motor Vehicles Regional Office. Completes annual performance appraisals, approves leave, makes recommendations, and is held responsible for the performance of the employees supervised. This position will assume the duties and responsibilities of the DMV Regional Office Manager in their absence.

Performs related work as required.

• Performs work in an administrative capacity. Responsible for scheduling employees, assigning work, opening and closing the office daily, rotating with the DMV Regional Office Manager.
• Audits DMV Agents at close of business and verifies transactions.
• Interprets and applies departmental policies and regulations for employees and others in state government.
• Advises subordinates in the processing of customers and operations of the office.
• Assists customers in person regarding state law, policy, or procedures relating to the processes, including explaining fees, documentation, forms, taxes, and any other requirement incorporated in the driver or vehicle transaction process.
• Reviews and interprets state code, policies, and procedures to ensure proficiency in the processing of transactions.
• Administers various types of knowledge/skills tests for driver’s license issuance.
• Reviews customer documentation as required to ensure completeness and accuracy.
• Assists the Manager in the daily reconciliation of funds and inventory, including conducting voids.
• Deals with unusual or hostile situations with customers and resolves complex driver, registration or titling issues.
• Travel may be required; therefore, a valid driver’s license is required.

• Knowledge of federal guidelines, motor vehicle law, rules, and regulations.
• Knowledge of the mission, programs, and organization of the agency.
• Ability to plan, organize, coordinate, and evaluate work activities of subordinates.
• Ability to interpret rules and regulations.
• Excellent communication and presentation skills.
• Ability to multi-task in a fast-paced work environment.
• Strong customer service focus.
• Computer skills are required.

• Required Training/
  
  Education:
  
  Bachelor’s Degree from an accredited four‑year college or university. Substitution:
  Experience, as described below, may be substituted for required training/education through an established formula.
• Required Experience: Four years (4) of full‑time or equivalent part‑time paid experience in bookkeeping, sales, cashiering or related public contact work; two years of which must have been in an administrative or supervisory capacity. No substitution.
• Additional Requirement: A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime hours may be required.
• Special Requirements: All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

Employer:

West Virginia Department of Transportation (WV)

Division:
West Virginia Department of Transportation

Address: 1900 Kanawha Blvd, East Building 5, Room A-450 Charleston, West Virginia, 25305