Collections Manager – Martinsville, WV

Overview

Career Strategy is seeking a strategic and experienced Collections Manager to lead the credit and collections function for a large client based in New Martinsville, WV. This individual will be responsible for preserving financial assets through effective collections operations, minimizing delinquency and charge-offs, and developing team performance. This is a highly visible leadership role that involves daily collaboration with members, legal counsel, and senior leadership.

• Develop and execute proactive collections strategies to reduce delinquency and recover outstanding debt.
• Lead, train, and manage the collections department staff, ensuring alignment with performance goals and regulatory standards.
• Analyze borrower financials to negotiate repayment solutions and initiate legal proceedings when necessary.
• Oversee repossession and foreclosure efforts and determine asset disposal strategies.
• Maintain compliance with federal and state collections laws, including the Fair Debt Collection Practices Act (FDCPA).
• Serve as liaison with legal counsel on collections-related litigation and attend legal proceedings as needed.
• Conduct internal audits and performance reviews to ensure collection activities meet policy and compliance standards.
• Collaborate with leadership to identify underwriting or portfolio trends contributing to delinquency and losses.
• Maintain and audit documentation of collection activity; ensure detailed and professional records for all member interactions.
• Participate in the development of collection policies, procedures, and department budget planning.
• Lead regular collection review meetings and report metrics to executive leadership.
• Coordinate with internal departments on charge-off strategies, recoveries, and insurance claims.

• Foster a service-driven collections culture with high attention to professionalism, diplomacy, and compliance.
• Meet or exceed delinquency and charge-off reduction goals through team coaching and strategic planning.
• Stay current on industry trends, lending regulations, and compliance updates.
• Build and maintain strong working relationships across departments to ensure smooth lending operations.

• Experience:
  
  3-5 years of collections or related financial services experience, with at least 2 years in a supervisory or leadership role.
• Education:
  
  Associate’s degree in Business, Finance, or related field. Equivalent experience with in-house training programs may be considered.
• Communication:
  Strong written and verbal communication skills; able to manage sensitive member situations with professionalism and empathy.
• Regulatory Knowledge:
  Working knowledge of FDCPA and state/federal collections regulations.
• Technology:
  Proficiency in Microsoft Office and collections software platforms.
• Interpersonal
  
  Skills:
  
  High degree of discretion, diplomacy, and tact; capable of coaching and influencing both internal staff and external members.

• Bachelor’s degree in Finance, Business Administration, or related field.
• Experience in a credit union or community banking environment.
• Legal collections or litigation experience.

Career Strategy