Technical Account Manager; SaaS, Events

Technical Account Manager (SaaS, Events)

Location UK

Location UK Department Technical Account Employment Full time

Expo Platform is a UK-headquartered event technology company founded in 2013. Today, we serve clients in more than 30 countries worldwide. Our platform is a comprehensive AI-powered event management and networking solution designed for B2B exhibitions, conferences, and corporate events.
For visitors, exhibitors, sponsors, and speakers, Expo Platform offers an intuitive, social media‑style networking experience across web and mobile — helping them connect, engage, and unlock greater ROI from events.
Our mission is to redefine the way events are delivered by empowering organisers with cutting‑edge technology that creates seamless, personalised experiences at every stage of the event journey.

In this role, you will collaborate with customers worldwide to set up customized online events, community platforms, and mobile apps tailored to each customer’s unique requirements.
During the first two months, you’ll undergo comprehensive platform training and work under the guidance of a senior Technical Account Manager. Once you’re fully trained, you’ll manage projects and clients independently, leading the full project lifecycle from implementation through post‑event analysis.
As an extension of the customer’s team, you’ll oversee project delivery, brainstorm solutions to challenges, share best practices, and offer support throughout the event. You’ll also conduct post‑event evaluations, providing insights, learnings, and recommendations to help optimise future projects.
Additionally, you’ll be the day‑to‑day point of contact, answering questions, addressing concerns, and coordinating with internal teams to ensure seamless support.
This role offers an exciting opportunity to work with global clients and drive the success of innovative, large‑scale projects in a dynamic and fast‑paced environment.

• Elicit, document, and communicate customer business requirements internally.
• Develop the optimal platform setup to meet customer goals.
• Educate customers on platform features and guide them to the best solution for their objectives.
• Lead platform training for customer teams and stakeholders.
• Manage project timelines and communicate necessary steps to ensure progress.
• Lead weekly project calls, driving clarity and accountability on next steps.
• Identify and recommend additional platform features to increase customer value and engagement.
• Ensure customers achieve their goals and KPIs through proactive support and guidance.
• Contribute to knowledge base content, including help articles, user guides, and training materials.

• 3+ years in Customer Success, Account Management, or a similar role, ideally within a SaaS company.
• Technical background, with the ability to translate customer requirements into actionable tasks for the technical team and understand the impact on platform features.
• Bachelor’s degree required; technical certifications or a master’s degree is a plus.
• Excellent English communication skills, both written and spoken.
• Strong interpersonal and customer service skills.
• Ability to remain calm and focused under tight deadlines, especially during live events.
• Strong project management, organisational, and task prioritisation skills.
• Detail‑oriented and able to manage multiple projects simultaneously.
• Team player with a collaborative mindset.
• Willingness to work event hours outside of regular schedules and travel to client/event sites as needed.
• Proficient in Excel and PowerPoint.
• Comfortable in a fast‑paced, startup environment.
• Basic knowledge of programming languages (PHP, Java, C#, HTML) is a plus.

• The chance to grow within an international team of event technology professionals — where your ideas matter.
• A dynamic, collaborative culture with plenty of room for creativity and innovation.
  
  - Financial stability and a competitive salary package.
• Semi‑flexible working hours (Mon–Fri, 8 hours/day).