IT Technician

We are looking for compassionate, dedicated, and experienced healthcare professionals to join our team!

Location: Camden on Gauley, WV

Job : 395

# of Openings: 1

Camden is seeking an experienced I.T. Technician to join our team! Ideal candidates behave in a professional manner, possess strong communication skills, the ability to collaborate and work with other departments, and must demonstrate and promote the values of Camden on Gauley Family Health.

• Serve as the first technical point of contact for all IT related issues
• Installing, maintaining, and repairing hardware & software components of the organization's computers
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by employees
• Walk the employee through the problem-solving process
• Escalate problems (when required) to the appropriate experienced technician.
• Ensure that all systems are working properly
• Installing and upgrading anti-virus software to ensure security at the user level
• Performing tests and evaluations of new hardware
• Manage Avaya IP Office system and end-user phones
• Direct unresolved issues to the next level of support personnel
• Evaluate documented resolutions and suggest ways to prevent future problems.
• Provide accurate information on IT products or services
• Assist in and plan training, development and education for new software and hardware
• Assist in creating, deploying, managing servers
• Record events and problems and their resolution in helpdesk system
• Follow-up and update customer status and information on ticketing system
• Perform IT administration duties such as purchase requests and license management
• May be required to travel for training opportunities.
• Collaborate with other departments
• Update and maintain IT organization knowledge base
• Travel to various clinic sites as needed.
• Installation of new end user devices
• All other duties as assigned by the CIO.

• Education:
  
  High School Diploma
• Experience:
  
  Computer and Information Systems Experience Preferred