Senior service Engineer - Customer support

Location: Lakin

Senior service Engineer - Customer support page is loaded## Senior service Engineer - Customer supportremote type:
Hybrid locations:
DEL SPtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 21, 2026 (30 days left to apply) job requisition :
R-25287

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Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.##
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* Job Summary:

**## Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.## ##
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* Roles and Responsibilities:

**## The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times.
* The FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines.
* Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support.## ## Applicable to the Oncology Systems business only:
* Position must have full access to VMS client sites to perform the essential functions of this position.
* Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites.
* Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position.

- Troubleshoot, diagnose, and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
* Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls/breakdown.
* Be able to assess urgency of customer request and follow-through to completion.
* Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
* Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels.
* Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.## ##
** Minimum Required Skills and Knowledge:
*** Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field.
* Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
* Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites.
* Knowledge of Server and Desktop computer hardware and operating systems and networking.
* Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs.
* Maintain certification status Other Desired Skills and Knowledge:
Proficient at defusing difficult customer situations.## ## Applicable to the Oncology Systems business only:
* Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
* These requirements vary by client and may include, but are not limited to:
Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella,…