IT Technician

The opportunity

Delaware North Gaming is hiring a full‑time IT Technician to join our team at Mardi Gras Casino, in Cross Lanes, West Virginia. If you are an IT Administrator that enjoys troubleshooting, assisting with implementing computing technology associated with applications, data, communications, hardware, and networks, this could be the collaborative team for you. You will be supported by the Operation Lead to assist daily technical operations at Mardi Gras Casino.

$17.00 – $17.50 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Provide maintenance and support for desktops, laptops and end‑user support for hardware and software systems
• Assist implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
• Set up and maintain computer software and hardware, user account and computer configurations for team members
• Actively prioritize and resolve issues and end‑user help requests during normal business hours as well as during events
• Record, track, and document successful and unsuccessful actions made through help desk request problem‑solving process

義Minimum 1 year experience in a technical support role
• Experience with point of sale, property management systems, retail systems, cloud‑based computing, network support, and Windows
• Excellent verbal and written communication, organization, and sales skills in a customer service‑driven industry
• Team‑oriented and able to prioritize job responsibilities
• Ability to work Wednesday – Sunday 9am‑5pm

Days
Weekends