Latam - Project Manager

We currently have a career opportunity for a Project Manager to join our team located in [LOCATION].

The Project Manager role is intended to manage and adapt continuously to project goals. This highly collaborative role will need to work closely with all departments, including account, creative and technology teams, in order to deliver quality solutions to our customers.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

• Help customers move their Adobe accounts and licenses.
• Guide customers to install and fix Single Sign-On (SSO) for their logins.
• Coordinate with other teams to transfer user accounts, directories, and license assets.
• Solve customer doubts and technical questions with the team.
• Work closely with Customer Success Managers (CSM) on client requests.
• Create clear reports and notes for every client job.
• Teach clients how to use the new Adobe user management system.
• Check and fix errors that happen during the migration process.
• Create project timelines, and manage creative, development milestones and deliverables.
• Foster an environment that adapts quickly to creative change and focuses on Agile development principles.
• Maintain creative, production, and technical goals set forth by our teams and clients.
• Manage overall project organization to ensure requirements and project deliverable dates can be clearly communicated to the product and account leads.
• Capture and record meeting notes and ensure action items are completed promptly.
• Ensure solutions to technical problems through discussion with technical teams to resolve problems.
• Partner with development team members to understand opportunities and limitations of solutions being implemented.
• Effectively balance the needs of the client, as well as the needs of the agency and internal teams.
• Manage all deliverables with any required external vendors.
• Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions.
• Identify, procure and manage outside vendors that are best suited for assigned projects, when required.
• Work closely with Scrum Master to track sprint progress against overall project timelines.
• Manage resources for each assigned project to ensure that the project remains on schedule.
• Work closely with the product and account leads to remain in full communication on the status and details of each project, including any cost or timing issues that may arise.
• Anticipate any potential issues with the project through quick responses and proactive critical thinking.
• Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems.

• Strong ability to listen and find the right customer solution.
• Excellent skills in talking and writing clearly.
• Can work with different teams and manage many requests at once.
• Skill in solving technical problems quickly and logically.

Bachelor’s degree in Business or IT.

• Nice to Have
  Knowledge of Adobe migrations (users, license types).
  Technical knowledge of Identity Providers (like Azure AD or Okta) used for SSO.
  Experience with cloud-based user management systems.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace…