Customer Success Manager

Customer Success Manager

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• You maintain a strong technical customer focus. During the presales phase, you support customer demos and provide technical guidance and advice.
• You take ownership of onboarding processes — from setup to implementation.
• You communicate clearly and structured, both with clients and internally. You make sure every team has the right information at the right time.
• You support the management of the product lifecycle, from concept to development, guided by our Product Manager. Based on customer feedback and market trends, you help define requirements and contribute to new releases.
• You help create and improve technical documentation, manuals, and training materials.
• You conduct market research and competitor analysis to identify trends, opportunities, and challenges.

• You hold a bachelor’s or master’s degree in a technical or business-technical field (e.g. Industrial Engineering, Business Engineering, Business Management).
• You have a strong technical interest and can explain complex solutions in a clear and accessible way.
• You are eager to learn and pick up new knowledge quickly.
• You’re communicative, enthusiastic and analytical, and you’re not afraid of complex customer questions.
• You’re passionate about innovation and want to contribute to building leading products.
• You can express yourself fluently in Dutch. Good knowledge of French is an asset.

• A full-time permanent contract.
• A dynamic role with room to grow and shape your responsibilities.
• A competitive salary with extra benefits such as a company car or mobility budget, hospitalisation insurance, pension plan, meal vouchers, 28 holidays and flexible hours.
• Suivo is an ambitious scale‑up where entrepreneurship is valued. You’ll join a warm, supportive culture with great colleagues, creativity, and a strong focus on state‑of‑the‑art technologies. Innovation is in our DNA.
• A big family feeling:
  Suivo is part of the Geo Square companies.

Suivo provides innovative IoT, Scheduling, Asset Management & Tracking solutions and is part of the Geo Square family. Our mission is simple: connect everything.

We help enterprise customers work smarter through our IoT Cloud Platform and our wide range of tags, IoT devices and sensors. With these devices, we capture real-time data to help clients use their vehicles, machines, tools, and teams more efficiently. Planning, managing and analysing becomes ‘a walk in the park’!

Our headquarters are located in Edegem.

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