Patient Service Representative

Patient Service Representative
Southern West Virginia Health System

Job Statement/Summary

The Patient Service Representative supports the delivery of patient care by greeting and registering patients and answering incoming phone calls.

• Answers a multiline switchboard and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters, or making referrals.
• Registers patients.
• Greets members of the public when they enter buildings and assist them in addressing their needs.
• Coordinates activities in the front desk area with other employees to ensure a smooth operation.
• Coordinates the building’s communications such as the use of the intercom system and transfers.
• Assists in checking appointments.
• Accepts cash payments from clients and writes receipts.
• Performs routine data entry.
• Helps to ensure that the safety, health, and wellbeing of clients while they are in the lobby area.
• Submits documentation in a timely and accurate manner.
• Supports the training of new employees in the department.
• Performs functions they are cross-trained on, including medical records, intakes, and scheduling.
• Acts as a float, traveling from site to site to help with coverage when needed.
• Operates normal office equipment such as computers, fax machines, and copiers.
• Performs other duties as assigned.

• Customer Service
• Communication (verbal)
• Organization
• Collaboration
• Teamwork
• Computer Skills

Candidates will have a high school diploma (or equivalent) and one year of experience as a receptionist or related position in an office environment.

Southern West Virginia Health System believes our employees should continually develop their knowledge, skills, and abilities. All employees are expected to participate in SWVHS-sponsored professional development activities (e.g., education programs, in-service meetings, training workshops, coaching, etc.) and remain current in their role capacity through individual development activities (e.g., reading current literature, participating in webinars, attending local and/or regional workshops, etc.).

Employees are expected to follow Southern West Virginia Health System safety and health policies with respect to infectious diseases, and to protect their health and practice good personal hygiene. Employees with symptoms of an infectious disease should seek medical care. SWVHS expects all employees to promote a work culture that prioritizes health and safety and demonstrate a positive attitude toward risk mitigation.

This job has no supervisory responsibilities.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care