Scheduler​/Registration​/MA - Rapid Care; Eligible

Job Overview

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Assists with Medical Assistant duties as needed.

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

• National Certification as Certified Medical Assistant (CMA).

• Obtain demographic, billing and insurance information from patient/family/legal guardian and enter it into the registration/billing systems for service and claim processing, and scan insurance cards and photo identification. Provide the patient with information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre‑certification and authorizations.
• Prepare WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration, present it to patient/family/legal guardian for signatures, and obtain electronic signature for consent to treat and patient financial obligations.
• Collect deposits, co‑payments, deductibles and patient liability payments when applicable, provide receipts and document payments in the registration/billing systems.
• Prepare arm‑band for patient identification.
• Balance daily receipts and cash drawer for patient payments as needed; follow up on accounts flagged by the system (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtain all pertinent coverage information and complete appropriate paperwork.
• Perform medical necessity checks and complete Advanced Beneficiary Notice as needed.
• Schedule, reschedule or cancel patients in accordance with hospital workflows.
• Check for order completeness and validate order against scheduled service.
• Greet and escort patients to exam rooms; prepare for physician visit by obtaining initial information and vitals.
• Assist with and/or perform immunizations, medicine refills and ECGs.

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting and grasping.
• Visual acuity within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones and other business equipment.
• Sit or stand for extended periods of time.
• Reading and comprehension ability.

• High volume, fast‑paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff and support staff daily on a continual basis; work is performed in a standard outpatient clinical environment with a very high patient volume.
• Requires considerable attention to detail, organizational skills and ability to perform multiple tasks simultaneously.
• Requires understanding of medical insurance requirements for payment and basic knowledge of covered services.
• Must provide information on demand, sometimes taking requests from several sources.
• Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities and communication skills.
• Very fast‑paced and demanding office setting.

• Accurately utilize applicable computer software and equipment for access processing and follow down‑time procedures.
• Know procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Possess considerable attention to detail, organization and the ability to perform multiple tasks simultaneously.
• Memorize a considerable amount of information and reference information not retained from written sources or personnel.
• Understand medical insurance requirements for payment and possess basic knowledge of covered services.
• Excellent written and verbal communication skills and ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

• Scheduled Weekly
  
  Hours:
  
  40
• Exempt/Non‑Exempt:
  United States of America (Non‑Exempt)
• Company: PVH Potomac Valley Hospital
• Cost Center: 8281 PVH Emergency Medicine Urgent Care
• Address: 131 Plaza Drive, Keyser, West Virginia

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