Customer Quality and Claims Specialist

Customer Quality and Claims Specialist – Service Wire Company, Culloden, WV

Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking a dedicated Customer Quality and Claims Specialist to support internal and external customers by managing product claims, returns, and quality‑related inquiries.

The role investigates issues, coordinates resolutions across departments, and ensures timely, accurate, and professional communication while recommending process improvements to prevent future claims.

• Monitor and manage customer cases, proactively addressing delays
• Investigate and resolve product claims, pricing adjustments, and deductions in coordination with Sales, Shipping and Quality Control
• Analyze customer complaints to determine root cause, corrective actions, and preventive measures
• Communicate findings, resolutions, and recommendations to customers and internal stakeholders
• Manage freight claims by providing raw material scrap values and re‑claimed materials while tracking the funds received
• Check records such as bills, computer printouts, and related documents, and correspond with customers and other company personnel to obtain facts regarding complaints
• Notify customers and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise
• Recommend improvements in product, packaging, shipping methods, service, or billing processes to minimize future claims
• Perform additional duties as assigned

• High school diploma or equivalent; 2‑year degree preferred
• Strong research, documentation, and analytical skills
• Proficiency with Microsoft Office
• Solid basic math skills
• Ability to multi‑task, prioritize, and manage time effectively
• Strong written and oral communication skills
• Ability to effectively interact with internal and external customers
• Ability to travel from time to time (less than 10%)
• Familiarity with office equipment including printers, copiers, scanners, etc.

• Quality Assurance Manager

• Seniority Level: Not Applicable
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industries:
  Appliances, Electrical, and Electronics Manufacturing