Product Certification Team Manager - Eastern Area

Location: Huangpu, SH, CN, 200001

Company: Lloyds Register

This role is responsible to manage the service delivery within the area of product certification to meet specific business objectives and develop the function to meet future business demands to help improve Lloyd’s Register’s competitive position for eastern area. This role is also responsible to target the key clients and tailor the service to them and strengthen the cooperation relationship for eastern area.

Technical expertise is required for external communication with key clients and internal communication with technical specialists.

• Ensure that the systems, processes, and procedures are effective and efficient to meet business requirements for both internal and external clients.
• Communicate technically with key clients, especially regarding novel technology.
• Plan resources, including budget setting, prioritizing, delegating, and monitoring activities and achievements, considering commercial and contractual requirements pertinent to delivery.
• Interpret business plans and costing structures into goals and objectives for the TSO function and implement required changes to systems, processes, and procedures.
• Identify key clients and coordinate internal resources to meet client expectations and build strong relationships.
• Review and analyze data to provide management information and statistics, including identification and reporting of process failures, supporting overall delivery.
• Liaise with other global disciplines and portfolio to ensure consistency in development and delivery of business/commercial services for internal and external clients.
• Deal with complex queries, resolve support service problems, and build relationships with internal and external clients.
• Proactively collaborate with global Technical Discipline Managers and Portfolio Managers as a team to achieve key objectives for the global Marine & Offshore TSO organization.
• Lead, manage, and develop the team to maintain an effective and competitive service, including recruitment, performance management, and training/development.
• Mentor and coach team members to achieve effective knowledge transfer and application.
• Manage a group with consideration of Diversity, Equity, and Inclusion.

• A degree or equivalent from a tertiary organization recognized by Lloyd’s Register in the relevant field of engineering or physical science (minimum of two years program), or qualifications from a marine or nautical institution and relevant sea‑going experience as a certificated ship’s officer.
• Membership of an appropriate professional institution.
• Working toward achieving Chartered or Incorporated Engineer status.
• Proficiency in the English language commensurate with the work.
• Demonstrable understanding of the Project Management process, gained through experience and training – depends on job.
• Seven years or more of experience in other classification or design houses.
• Familiarity with marine industry standards, regulations, and/or lifesaving equipment, firefighting equipment, material properties, etc.
• In‑depth knowledge of Lloyd’s Register procedures for MED and TA service.
• Good knowledge of financial and budgetary setting.
• Proven experience of successfully managing a team.

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