Front End Collector

EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Summary Description

Makes collection calls to loan and deposit customers who are delinquent in payment.

• Identify delinquent accounts that are assigned and make collection calls to customers
• Prepare, contact and manage assigned accounts
• Verify customer identity with current security procedures
• Problem solves with delinquent customers and consult management on any unresolved customer complaint or bank error
• Identify and report any collection issues that may need to be escalated
• Assist customers by processing extension requests, Right to Cure letters, maintenance requests, Fresh Starts, phone payments and exercise right of offsets
• Identify customers that may qualify for loss mitigation assistance and refer them to loss mitigation manager
• Follow all collections laws (state and federal) and guidelines
• Completes all training in a timely manner

• High School diploma or GED
• Work is generally performed indoors in environmentally controlled conditions
• Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to calculate figures and amounts such as interest and percentages
• Ability to write short correspondence
• Ability to effectively communicate with internal and external customers
• Ability to interact within a team environment
• Knowledge of state and federal laws concerning collections