Customer Service Agent

White Hall Spirits is seeking dependable, detail-oriented team members to join our growing retail operation. This role is ideal for someone who values structure, consistency, and clear expectations in the workplace. You will be part of a well-organized, high-volume store that prioritizes efficiency, accuracy, and customer service. Team members are responsible for delivering a smooth customer experience, maintaining store standards, and supporting daily operations.

We invest in our systems and training so employees can focus on doing their job well—without unnecessary stress or micromanagement.

• Competitive pay
• Stable scheduling
• Employee discounts
• Clean, modern work environment
• Clear procedures and accountability
• Opportunity for long-term growth with a locally owned business

• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Ensure customer account information is up-to-date
• Communicate frequent customer suggestions to the team to troubleshoot
• Regularly meet with sales lead to receive the newest service and product knowledge
• Reply to incoming calls from customers including products and service questions, general information, and complaints

• High school graduate, G.E.D. recipient, or equivalent
• Display strong communication skills, active listening skills, and personal skills
• Previous work in a customer-facing position

Compensation: $12 - $15 hourly