Customer Service Administrator

Job Title

Customer Service Administrator

Property & Insurance Division

We are a well-established risk management business providing specialist property and insurance services to a wide range of clients across the UK. As part of our continued growth, we are looking for a Customer Service Administrator to join our Property & Insurance team.

This is a varied and collaborative role within a small customer service team, working closely with clients, surveyors, and internal sales teams. You'll play a key part in coordinating nationwide survey activity, maintaining service standards, and ensuring a consistently high-quality client experience.

As a Customer Service Administrator, you will act as a central point of liaison between customers, surveyors, and internal teams. You'll oversee the allocation, progress, and quality of surveys, ensuring service levels are met and procedures are followed correctly.

• Supporting Senior Managers within the Property & Insurance team
• Coordinating with surveyors, customers, and sales teams to ensure surveys are booked and reports issued on time
• Monitoring and maintaining process manuals for requestors, surveyors, and administrators, ensuring they are accurate and up to date
• Managing and maintaining data within the INDIGO system
• Monitoring service levels and taking appropriate action where suppliers fall short of agreed standards
• Resolving or escalating customer and surveyor issues as appropriate, keeping relevant stakeholders informed
• Producing regular management information for clients and senior management
• Ensuring correct procedures are followed for issuing Fire Risk Assessments in line with BAFE certification and other accreditations
• Assisting the Line Manager with internal projects
• Undertaking any other duties required for the effective performance of the role

We're looking for someone who can bring strong organisational and communication skills to a fast‑paced environment. You should have:

• Excellent written and verbal communication skills
• Strong numeracy skills, with confidence analysing and presenting statistical data
• Good knowledge of Microsoft Office, particularly Excel
• Strong administrative and time management skills
• High attention to detail and a high level of accuracy