Customer Support Specialist

Customer Support Specialist –
Westbrook Health Services, Inc.

Responsible for professionally greeting clients and ensuring an orderly and efficient check‑in process. Acquire financial and insurance information from clients or guardians and perform data entry into electronic health records. Provide administrative support, answering phone calls, rescheduling clients, directing visitors, and creating and maintaining telehealth connections between clients and providers.

• Coordinate and schedule client appointments.
• Conduct referral and intake interviews with clients.
• Enter and update electronic health records.
• Verify client insurance prior to appointments and enter funding sources following company procedures.
• Conduct insurance pre‑certifications.
• Request records from other facilities to ensure continuity of care.
• Communicate with outside agencies regarding the provision or scheduling of services.
• Collect payments from clients, providing proper receipts and securing the funds.
• Disburse and reconcile petty cash.
• Maintain and disburse company credit cards, collect and submit receipts.
• Provide administrative clerical support to the Office Coordinator and County Director.
• Operate the telephone to forward calls or take messages as appropriate.
• Greet persons entering the building, determine the nature of the visit, and notify appropriate staff of their arrival.
• Connect clients to teletherapy/telehealth portals.
• Complete Q‑note documentation as needed.
• Maintain training compliance as required by Westbrook Health Services.

Mobility and the ability to sit for long periods, use a standard computer keyboard and telephone are required functions. Ability to bend, reach and lift up to 10 pounds is required.

• Excellent attention to detail and customer service skills.
• Ability to use basic office machines and computer systems.
• Must be able to communicate clearly and accurately to convey and receive correct information.
• Ability to work with staff, clients and family members in a professional, cooperative, ethical and respectful manner.
• Ability to work with a diverse group of people.
• Ability to effectively convey the mission of Westbrook Health Services.

Education / Experience:

High school diploma or GED; prior computer/PC experience is preferred but not required. Experience with electronic health records preferred. Must pass Criminal Investigation Background and DHHR Background Checks.

The professionals at Westbrook Health Services believe in promoting the well‑being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws.

Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries:
Mental Health Care.